SHIPPING & DELIVERY

For most items on Bloome Dress Hire, you are asked to select a "Delivery Date". You should select a Delivery Date which is 1 or 2 days before the day you intend to wear the item(s).

All parcels are marked authority to leave. If you require your parcel to be signed for you must specify this in the delivery instructions at check out. 

Orders placed after 12pm AEST will be shipped the following business day. No refunds will be given for orders placed after this time that do not get delivered by the following business day. 

In the majority of cases, your item(s) will arrive on or before your Delivery Date (sometimes referred to as the "Arrives by" date). Due to unforeseen circumstances, usually related to issues with the postage provider (e.g. Australia Post) it may arrive 1 or 2 days later.

No refund or credit will be offered in this instance unless the item arrives too late for you to wear it for your planned event. If your order was placed 4 or more business days prior to your chosen delivery date, it will be a full refund (please see Definition of Refund here).

All others order post this will be considered a "last-minute orders" and you will have the option of a full credit note or a refund without the handling fee (two way shipping cost).

You will be advised if your order is considered a last-minute order  on the checkout page, as well as in your order confirmation email. View our Returns & Refunds page for more info on this.

You will receive a tracking number to your supplied email address when the items have been dispatched. If you haven't received this 1 day prior to your selected Delivery Date (or by your selected Dispatch Date), feel free to contact us for any questions.

If your delivery fails because you have provided an incorrect or incomplete address, you will not be entitled to a refund or credit. It is your responsibility to ensure that the address you enter is accurate and complete according to Australia Post and in some cases, other postage providers. This includes providing a valid apartment/unit number, company name or any other information required for postage providers to deliver to you.

Your hire period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery. 

AUTHORITY TO LEAVE 

If you do not wish to grant us this authority you must clearly outline this in the delivery instructions at checkout. You understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door, in the letterbox – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery. 

INCORRECT ADDRESS/REDIRECT

We do not take responsibility for orders where an incorrect/ineligible address has been provided. If you have supplied an incorrect address you will not be entitled to a refund/credit of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us.

In the instance where a parcel is unable to be delivered in time due to AusPost being unable to gain access and/or leave the parcel in a safe place and you have not provided delivery instructions you will not be entitled to a refund/credit note of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. If you have supplied an address that has a redirection service set up and your parcel is not delivered in time you will not be entitled to a refund. Once the parcel has been despatched you agree to not redirect to a different address.

If you redirect it in anyway you will not be entitled to a refund/credit note of any kind if it does not arrive by the chosen delivery date. Redirecting a parcel will increase the delivery time by approximately 7-21 business days. By choosing signature on delivery you are accepting that anyone on that premises can sign for your parcel, once the item is signed for responsibility and liability transfer to you.

In the rare occasion that the dress is delivered after your return date you are still required to return the dress as soon as possible (no later than 48 hours after delivery). If you require additional time to return the dress due to a late delivery please contact www.reminiscencedresshire.com.au

                         

Please find here a general guide to brand sizing, however each style varies from slim/tight fit to relaxed or oversized, so measurements vary per style.

For specific style help please refer to individual descriptions or contact our care team.

By accessing and using the Bloome Dress Hire website at www.bloomedresshire.com.au, you are accepting and consenting to the practices in these terms of use. Bloome Dress Hire reserves the right to change these terms and conditions from time to time at its sole discretion.

IMPORTANT! PLEASE READ:

ALL POSTAGE ORDERS FOR THE WEEKEND MUST BE PLACED NO LATER THAN THE TUESDAY PRIOR BY 11:00AM AEST.

ANY ORDERS PLACED AFTER THIS WILL ONLY BE ENTITLED TO A CREDIT NOTE IF NOT DELIVERED IN TIME.

DEFINITIONS

In these Terms of Use “you” and “your” refer to all users of this Website and "Bloome Dress Hire" (“we’, “us” and “our”) refers to Bloome Dress Hire/Rooh Collective (ABN 8486 4188 916 ). References to users must be read as being also a reference to customers of www.reminiscencedresshire.com.au.

LEGALLY BINDING CONTRACT

These Terms of Use constitute a binding legal contract between you and Bloome Dress Hire. These Terms of Use apply to you whether you are browsing or are a customer of www.bloomedresshire.com.au. The Terms of Use in force at any time are published on the Website and you will be taken to have accepted them by accessing or using the Website. If Bloome Dress Hire develops revised terms of use then on their publication on the Website they will supersede those they replace. If you subsequently access or use the Website you will be taken to have accepted the revised terms of use. Specific Website offerings, incentives, areas, or section may also have additional guidelines which govern your use of this Website. You must comply with them in addition to these Terms of Use.

This agreement contains all of the terms and conditions regarding your hire of products from Bloome Dress Hire via the website www.bloomedresshire.com.au. You agree that hire from our business is subject to all our website terms and conditions of use and privacy policy. These are available on our website and are subject to change from time to time. You agree that you are renting products and ownership of the product remains with Bloome Dress Hire at all times. Our products may be rented for customers who are under the age of 18 however we only rent directly to adults who may rent the products on behalf of a minor. By clicking “I accept” hire agreement button you represent that you are over 18 years and are authorised to use the chosen method of payment with the purpose of renting the products on the order.

Title To Hired Apparel

PAYMENT

SIZING ISSUES/ FAULTY GARMENTS

SHIPPING & DELIVERY 

RETURNS & REFUNDS

CANCELLATION POLICY

CLEANING

BOOKING PERIOD

PRE-ORDERS/CLEARANCE SALE

LATE RETURNS & FEES

DAMAGE OR LOSS

CANCELLATIONS BY BLOOME DRESS HIRE

PRE-ORDERS  

All dresses on Bloome Dress Hire can be pre-ordered, please contact us if you would like us to assist you with sizing or fit. 

All pre-orders can take between 3-4 weeks from the date order.

All our Pre-Orders can be cancelled for a full refund within 24 hours of the confirmed order.

Pre-Orders can be exchanged or swapped unless the supplied dress is damaged and/or faulty.

For enquiries please contact us on bloomedresshire@outlook.com

CLEARANCE SALE

Items that are purchased to keep (i.e. not hired) are final and cannot be returned for a refund or exchange. Credit notes/gift cards cannot be used to purchase clearance stock. Any orders placed using a credit note/gift card will be cancelled. 

IMPORTANT: Please note Clearance Sale items will be shipped/ready for pick up within 3-5 business days of order being placed.

Please note many of these dresses are second hand, please email us if you have any questions regarding the condition of a particular dress.

Any faults/damages must be reported within one business days of receiving the garment.