SHIPPING & DELIVERY

For most items on Bloome Dress Hire, you are asked to select a "Delivery Date". You should select a Delivery Date which is 1 or 2 days before the day you intend to wear the item(s).

All parcels are marked authority to leave. If you require your parcel to be signed for you must specify this in the delivery instructions at check out. 

Orders placed after 12pm AEST will be shipped the following business day. No refunds will be given for orders placed after this time that do not get delivered by the following business day. 

In the majority of cases, your item(s) will arrive on or before your Delivery Date (sometimes referred to as the "Arrives by" date). Due to unforeseen circumstances, usually related to issues with the postage provider (e.g. Australia Post) it may arrive 1 or 2 days later.

No refund or credit will be offered in this instance unless the item arrives too late for you to wear it for your planned event. If your order was placed 4 or more business days prior to your chosen delivery date, it will be a full refund (please see Definition of Refund here).

All others order post this will be considered a "last-minute orders" and you will have the option of a full credit note or a refund without the handling fee (two way shipping cost).

You will be advised if your order is considered a last-minute order  on the checkout page, as well as in your order confirmation email. View our Returns & Refunds page for more info on this.

You will receive a tracking number to your supplied email address when the items have been dispatched. If you haven't received this 1 day prior to your selected Delivery Date (or by your selected Dispatch Date), feel free to contact us for any questions.

If your delivery fails because you have provided an incorrect or incomplete address, you will not be entitled to a refund or credit. It is your responsibility to ensure that the address you enter is accurate and complete according to Australia Post and in some cases, other postage providers. This includes providing a valid apartment/unit number, company name or any other information required for postage providers to deliver to you.

Your hire period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery. 

AUTHORITY TO LEAVE 

If you do not wish to grant us this authority you must clearly outline this in the delivery instructions at checkout. You understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door, in the letterbox – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery. 

INCORRECT ADDRESS/REDIRECT

We do not take responsibility for orders where an incorrect/ineligible address has been provided. If you have supplied an incorrect address you will not be entitled to a refund/credit of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us.

In the instance where a parcel is unable to be delivered in time due to AusPost being unable to gain access and/or leave the parcel in a safe place and you have not provided delivery instructions you will not be entitled to a refund/credit note of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. If you have supplied an address that has a redirection service set up and your parcel is not delivered in time you will not be entitled to a refund. Once the parcel has been despatched you agree to not redirect to a different address.

If you redirect it in anyway you will not be entitled to a refund/credit note of any kind if it does not arrive by the chosen delivery date. Redirecting a parcel will increase the delivery time by approximately 7-21 business days. By choosing signature on delivery you are accepting that anyone on that premises can sign for your parcel, once the item is signed for responsibility and liability transfer to you.

In the rare occasion that the dress is delivered after your return date you are still required to return the dress as soon as possible (no later than 48 hours after delivery). If you require additional time to return the dress due to a late delivery please contact www.reminiscencedresshire.com.au