DAMAGE OR LOSS
DAMAGE OR LOSS
You agree to treat our products like you would your own. You will treat the garment with the utmost of care. An example for this would be, you will not attempt to fit into a dress that is too small for you.
If damage (stains, rips, etc) is observed when your garment arrives, please take photos of this and let us know right away. If you don't do this and there was no known damage prior to delivery, it may be assumed that the damage was caused by you.
If you damage a rental item, do not attempt to repair it. If it can be easily repaired (e.g. sewing on a button, re-stitching) it will be taken care of with no additional cost to you. It's also not a problem if the garment is stained, as long as it comes out when it is dry-cleaned after you've returned the garment.
You agree that under no circumstances will you attempt to clean the rental item(s) yourself, or have them cleaned by anyone else. Do not cut, alter or hem tape any item booked.
If an item is damaged and is not covered by minor repairs as mentioned above, or insurance, you will be liable for the cost of restoring or replacing the garment. In the case the garment cannot be restored to a suitable condition, the fee charged may be up to, but not more than, 120% of the original RRP of the garment. This fee will be on top of any amount already paid for rental or postage, and the item will still need to be returned to the rental partner, regardless of the amount of damage.
If you've lost or not returned an item, you will be liable for up to 120% of the RRP of the item.
The items available for rent on our website are often sold out in all retail stores and no longer available from the designer. This has led to some people renting an item and not returning it, or saying it is lost, so that they are able to obtain something they want to keep. This, along with loss of earnings from potential future rentals, is why there is a fee of up to 100% of RRP for lost and unreturned items.
If an item is lost by Australia Post, then there will be no fees charged to you. This is why it is important that you return the item by posting it over-the-counter at an Australia Post office or depot.
By doing this, the item will be scanned and there will be a record of you posting the item in their tracking system. This will not happen when you put it into a street post box, as a system record won't be created until it reaches a scanning depot, and there will be no evidence of you having posted the item, meaning you would be liable for the loss.
By accepting this agreement, you give permission for Reminiscence Dress Hire to charge fees for damages or loss of an item to the payment method you used when placing your order. You will be given the option of using an alternative payment method before the charge is made.