You may cancel your rental order subject to the following cancellation fees and policies:
i. Cancellation fourteen (14) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order*.
ii. If you cancel less than fourteen (14) days but more than seven (7) days in advance of the delivery date, you will not receive any refund, but you will receive a credit note for the Hire Fee associated with the cancelled order. This credit can be applied to any future hires placed within 12 months of the cancellation date.
iii. If you cancel seven (7) or fewer days in advance of the delivery date, you will receive a credit note for the Hire Fee associated with the cancelled order, minus the postage cost and a cancellation fee of $11.95
*All orders placed using AfterPay or ZipPay will incur a $11.95 cancellation fee.*
Cancellations will not be accepted on days where their is a sale or a promo offer.
COVID-19: The above cancellation policy applies to all orders cancelled due to COVID-19.